Check in & Cancellation Policy – We ask that you please arrive 10 – 15 minutes prior to your appointment time. We will do our best to accommodate late arrivals.

However, the length of service may be adjusted so as not to interrupt scheduled appointments for other guests. We invite all our guests receiving services to make full use of our relaxing environment at the Nepean spa. Come early, stay late, bring a book, relax, and enjoy a cup of herbal tea. Couples and spa parties are more than welcome to bring wine and we will provide the glasses.

Advanced bookings We highly recommend you make your bookings in advance to avoid disappointment. For group bookings or special packages please contact us at 03 5986 9824. Group bookings of 4 or more require a 100% payment at the time of booking.
We require 24 hours’ notice to reschedule or cancel appointments. Cancellations outside this time may be charged the full treatment fee. Thank you for your understanding.
Gift vouchers available